![]() ![]() If you are experiencing slow browsing speeds or specific website loading issues, clearing your browser cache and cookies can help.Įnsure modem, router, and network adapter drivers are new. Sometimes, these services can cause connectivity problems. If you use a VPN or proxy service, try disabling it temporarily to see if it improves your connection. ![]() Use an online speed test tool to measure your internet speed. Visit your ISP's website or contact customer support to check for any reported service outages or maintenance in your area. If multiple devices are affected, the problem may lie with your internet service provider (ISP) or network equipment. Power cycle your modem, router, and computer.Ĭheck if other devices connected to the same network are experiencing the same issue. Here is a general guide:Įnsure all cables, such as Ethernet or coaxial cables, are securely connected to your modem, router, and computer. When troubleshooting your internet connection, there are several steps you can take to identify and resolve potential issues. How do you troubleshoot your Internet Connection? Close any unnecessary applications or downloads before conducting a speed test. Other applications or processes running on your device that utilize internet bandwidth can affect the speed test results. Installation charges of a new Double Play (Telephone+. Older or less powerful devices may not be able to achieve the maximum speeds offered by your internet plan. Installation charges of a new internet connection (over existing Telephone): Rs.2,499/- inclusive of Tax. The performance capabilities of your device, such as its processor, RAM, and network adapter, can impact the speed test results. Wired connections, like Ethernet, generally provide more stable and faster speeds than wireless connections, like Wi-Fi. The type of connection can affect the speed test results. If you have a lower-tier plan, your speed test results may be lower than those for a higher-tier. The specific internet plan you have subscribed to with PTCL will determine the maximum speed you can achieve. Generally, the farther you are from the server, the higher the latency and potentially lower the speed. The physical distance between your location and the server used for the speed test can impact the results. When many users access the internet, the network may experience slower speeds. The overall network traffic and congestion can affect the speed test results. Several factors can affect the PTCL's (Pakistan Telecommunication Company Limited) speed. What Factors Affect the PTCL Internet Speed Test? ![]()
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